FAQ

Most popular questions

• What is Check?
• How do I contact support?
• How do I report a parking issue?
• What should I do if I find a helmet?

Getting started

• In which cities is Check available?
• What documents are accepted and what's the minimum age?
• Can I use Check for business rides?

Using Check

• How do I find and book a vehicle?
• How do I start and end a trip?
• During which hours can I use Check?
• Can I ride to another city or outside the service area?
• What should I do if I find a helmet?
• Can I extend my car ride?

Parking and charging

• Where can I park and end my ride?
• How do I park correctly?
• How do I charge or unplug a Check car?
• Do I have to charge the Check-car after every ride?

Pricing and payments

• How much does Check cost?
• When and how do I pay for my ride?
• Can I use a NS-Business card as payment method?
• What is Check pro?
• What should I do if my invoice is incorrect?

Safety, fines and insurance

• Am I insured when riding with Check?
• What should I do in case of an accident or damage?
• What happens if I get a municipal fine?
• What are the extra costs for misuse, misconduct, or damage?

Account and data

• How do I update my details?
• How do I delete my account and personal data?

Policies and privacy

• Terms and conditions
• Privacy policy